studiofold Order & Shipping Policy

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Thank you for choosing studiofold. We are committed to getting your grocery and kitchen essentials to you safely and efficiently. The guidelines below explain exactly how we process, ship, and support your orders, so you always know what to expect from checkout through delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST (Monday through Friday) are generally handled the same business day. Orders placed after that time, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are sealed with dedicated cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown clearly at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order leaves our facility. Timelines may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

studiofold also serves customers in Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs handling charges once they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated shipping confirmation email with a direct tracking link and carrier information.

If your tracking number does not arrive, or tracking shows no updates, within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

We begin processing orders shortly after they are placed so that dispatch stays fast.

• If you need to correct your shipping address or change your order, please contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we deliver:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of shipping delays, notify us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: studiofold
• Customer Support Email: [email protected]
• Customer Support Phone: 19044850630
• Physical Business Address: 1535 BLANDING BLVD APT 511, MIDDLEBURG, FL 32068, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST